Booking & Policies

Is it cheaper to book directly through this website? Yes! By booking directly through nycdirectbooking.com, you avoid the service fees charged by third-party platforms.

What is your cancellation policy? Our policy allows for a full refund if canceled at least 30 days before check-in. Please refer to our full Terms & conditions for more details.

Is there a security deposit? We require a temporary credit card hold for a damage deposit authorized shortly before arrival and released within 7 days of departure.

Do you offer discounts for long-term stays? We often provide special rates for stays longer than 30 days. Please contact us directly for a custom quote.

Your Stay & Amenities

Are pets allowed? Yes! We are happy to host your furry friends as pets are allowed in all of our units.

What time is check-in and check-out? Standard check-in is at 4:00 PM and check-out is at 12:00 PM. Early check-in or late check-out may be available based on Calendar availability.

How do I receive my access codes? Once your reservation is confirmed, you will receive your unique Smart Lock entry codes via email 24 hours before arrival.

Is high-speed Wi-Fi provided? Yes, all apartments are equipped with high-speed Wi-Fi, perfect for remote work or streaming.

Are the units family-friendly? Absolutely! Many of our listings, such as the 3 Bedroom Private Apt and Comfort in Cypress Hills, offer spacious layouts suitable for families.

Logistics & Support

Is there parking available? Street parking is available near most units, including those in Bed-Stuy and Greenwood Heights. Please check local signage for regulations.

Do you offer luggage storage? We do not have on-site storage, but we can recommend local partner services if you arrive early or have a late flight.

Is smoking permitted? All units are strictly non-smoking. A cleaning fee will be applied if this policy is violated.

What should I do if I have an issue during my stay? Our team is available to assist you. You can reach us via our Inbox or the Contact us page.

FAQ